Procedures for requesting maintenance
Before calling Boca Raton Property
Management Inc.
1. Determine if there is a true emergency or
a non-emergency.
2. Check to see if you can determine the
cause of the problem that you are
experiencing.
If there is an emergency
There are very few emergencies. An
emergency is a life-threatening situation
such as a fire, flood and/or uncontrollable
water, electrical problem, smell of gas,
etc:
� Emergencies causing immediate danger such
as fire, call 911
� Emergencies involving gas (if
applicable) call the gas company and if
necessary, 911
� Emergencies involving IMMEDIATE electrical
danger, call the utility service FPL
Emergency# (800) 468-8243 or 911,
� After contacting one of the above sources,
then call the Boca Raton Property Management
Inc. office and report the problem.
� Emergencies such as backed up plumbing,
flooding, call the Boca Raton Property
Management Inc., (561) 985-5116, and listen
for emergency instructions and if necessary,
call 911.
� An emergency is NOT air-conditioning, but
Boca Raton Property Management Inc.
recognizes this is important and will make
it a priority with vendors to have the A/C
working as soon as is possible.
� An emergency is NOT heat, non-working
dishwasher, sprinklers, etc.
Non-emergencies:
� Fill out a tenant "work order" request
form at our management interface
https://bocaratonproperty.managebuilding.com/Resident/default.aspx ,
click on the REQUEST Tab, click on Add
Request. Access has User ID and password has
been sent to you.
� A Boca Raton Property Management Inc.
representative will assign a vendor to
contact you.
� Boca Raton Property Management Inc. does
not give vendors keys to the residences.
� Vendors are required to make appointments
with tenants directly.
� Remember, this is a NON-EMERGENCY item and
in most cases, the vendor will not be able
to make an appointment immediately.
� Failure to show at an appointment can mean
a charge to you. Therefore, be certain to
call the Boca Raton Property Management Inc.
office as soon as possible if you are unable
to make the appointment.
� If you do not hear from a vendor or
repairperson within 2 - 3 business days,
call the Boca Raton Property Management Inc.
office and inform your management team or a
staff person that a vendor has not contacted
you.
� A Boca Raton Property Management Inc.
staff member will contact the vendor to find
out the cause of the delay, and then inform
you when to expect the vendor to call.
� After a repair has taken place, if you
have trouble, call Boca Raton Property
Management Inc. and state you had a recent
repair but there is still a problem.
� Recent repair means within the last 60
days.
� If you fail to report an unsolved recent
repair, and there is further damage or
expense, you may be responsible for the
cost, per your rental agreement.
Boca Raton Property
Management |
